Support & Warranty

If you're having trouble with your NIX labs AL60, we're here to help. Before contacting support, please check the common troubleshooting steps below.

Troubleshooting

Time is not in sync

If the time appears incorrect or hasn't updated for Daylight Savings: Press and hold the HOUR and MIN buttons simultaneously for three seconds. This will restart the clock and force a manual time update from the NTP servers.

Display is blank or flickering

Check that the USB-C cable is firmly seated in the back of the clock and the power adaptor.
Ensure you are using the provided power adaptor. The AL60 requires a high-quality 5V/3A supply for stable operation at full brightness.
Try a different power outlet or USB-C cable to rule out a cable fault.

Wi-Fi connection issues

If the clock is not connecting to your network:

Ensure your Wi-Fi network is 2.4GHz (the AL60 does not support 5GHz-only networks).
Re-configure your Wi-Fi settings using the Wi-Fi Setup tool.

Warranty and Repairs

All NIX labs products come with a three-year back-to-base warranty, in addition to your rights under the Australian Consumer Law (ACL) or other relevant local regulations. We also offer repair and refurbishment services for products outside of the warranty period.

Back-to-Base Policy

A "back-to-base" warranty means the customer arranges and pays for shipment to NIX labs. If the warranty claim is found to be valid, NIX labs will cover the cost of the return shipment to the customer. We recommend keeping the original product packaging for safe transport should you ever need to send it back.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty and Liability Disclaimer

This limited warranty covers defects in workmanship and materials for a period of three years from the date of purchase. During this period, NIX labs will, at its sole discretion, replace or repair any defective product returned to us. This warranty excludes products for which NIX labs has not received full payment.

This warranty does not cover issues resulting from:

Abuse, accidents, or misuse.
Problems with external electrical power or incorrect power supplies.
Use not in accordance with the instruction manual.
Commercial use or use in harsh environments (e.g., moving vehicles, wet/moist areas, or locations with elevated levels of sulfur, chlorine, or other corrosive gases).

To the maximum extent permitted by law, all express and implied warranties, including warranties of merchantability or fitness for a particular purpose, are disclaimed. NIX labs does not accept liability for incidental or consequential damages, or for any third-party claims for damages caused by the use of the product. Continued use of the product constitutes agreement to the terms of service available at nixlabs.com.au/terms-of-service.

Service Accuracy

NIX labs makes every effort to ensure the information provided in this documentation is accurate and complete. However, we do not guarantee the absolute accuracy or reliability of all specifications. Information may change at any time. The availability and performance of NIX labs online services, including the website and associated software repositories, are provided "as is" and are not guaranteed.

Requesting Support

If you are unable to resolve an issue after completing the steps in this guide, or if you believe your product may be defective, please reach out to us:

Web: Fill out the form on our Support Page.
Email: support@nixlabs.com.au

Please include a brief description of the issue and any relevant pictures to help us assist you faster.