Cleaning and Maintenance
Section titled “Cleaning and Maintenance”If your device become dusty, unplug it and wipe with a clean, lightly dampened cloth. Do not use solvents on the case as they may cause damage. If insects or dust gets into your clock, unplug it and use a can of compressed air / air duster to blow out the material via the gaps around the tubes and on the underside. Never insert metallic objects into the circuit board area, as high voltages are present when operating, and even when unplugged, the clock is still running to keep accurate time. Take care when handling since a crack in the glass can cause the tube to fail completely.
The tubes used in NIX labs designs are not removable or user replaceable. There are no single-use fuses on the circuit board, nor any batteries. Apart from general cleaning, no maintenance or periodic servicing is required.
Warranty and Repairs
Section titled “Warranty and Repairs”All NIX labs products come standard with a back-to-base three year warranty (including the tubes), in addition to your rights under the Australian Consumer Law or other relevant local regulations. Repair and refurbishment services are also offered for products outside of warranty. If the product becomes damaged and a potential hazard arises (for example, damage to the case or tubes that exposes circuitry), unplug the product from mains power immediately and contact NIX labs for support.
“Back-to-base” warranty means that the customer arranges for shipment back to NIX labs, and provided the warranty claim is valid, NIX labs arranges shipment back to the customer. As a first step, please see the Troubleshooting section. For all servicing and support needs, please contact NIX labs: support@nixlabs.com.au. We recommend keeping the product packaging for safe storage or if you need to send it back to NIX labs.
Australian Consumer Law (ACL)
Section titled “Australian Consumer Law (ACL)”Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Warranty and Liability Disclaimer
Section titled “Warranty and Liability Disclaimer”This limited warranty covers defects in workmanship and materials for a period of three years from date of purchase. During the warranty period, NIX labs will replace or repair, at its sole option, any defective NIX labs product returned to us. This warranty explicitly excludes products for which NIX labs has not received payment.
This warranty does not cover problems that result from abuse, accident, misuse, or problems with electrical power. It does not cover uses not in accordance with the instruction manual. It does not cover commercial use of the product, nor does it cover situations where the product was used in harsh environments including but not limited to, moving vehicles, in wet or moist areas, outdoor use, or in locations where elevated levels of sulphur, chlorine or other corrosive gasses are present.
To the maximum extent permitted by law, all express and implied warranties, including, but not limited to, any implied warranties and warranties of merchantability or fitness for a particular purpose are disclaimed. NIX labs does not accept liability for incidental or consequential damages, or for any third-party claims for damages caused by use of the product. Through your continued use of the product, you agree to the terms of service made available at https://nixlabs.com.au/terms-of-service/.
NIX labs makes every effort to ensure the information provided herein is accurate and complete, however, NIX labs does not guarantee the accuracy, reliability, or completeness of the information, including product specifications and characteristics. This information may change at any time. The availability and performance of NIX labs online services, including the web site (https://nixlabs.com.au) and the web app (https://app.nixie.com.au) is not guaranteed.